Privacy policy

Biibisoft is the data controller for the account and platform data described below — the information needed to run Selltns itself. A vendor is separately the data controller for their own store: the products they list, the orders they receive, and how they use their customers' contact details to fulfil an order (for example, messaging a customer on WhatsApp about delivery). If you're a customer with a question about how a specific store is using your information, the fastest route is to contact that store directly — most storefronts show a WhatsApp or contact option.

If you run a store on Selltns: your name and email address (from signing in with Google), the store details you enter (store name, description, story, theme, and any media you upload), the Mobile Money or bank details you add so customers can pay you, and information about any staff or managers you invite to your store.

If you buy from a Selltns store: your name, phone or WhatsApp number, email address, and delivery address, all supplied when you place an order — plus the order itself (items, amount, and status history) and the messages you send if you contact us or a store through the help form.

Collected automatically: basic technical logs (things like request timestamps and error details) that help us keep Selltns running and fix bugs, and, on stores where analytics is enabled, general usage data such as which pages are viewed. We don't track you across other websites.

• To create and run vendor accounts and storefronts
• To process orders and give customers a working tracking link from request through to delivery
• To send order confirmations, status updates, and team invite emails
• To respond when you contact our help line or a store's
• To detect, investigate, and prevent abuse or fraud
• To fix bugs and improve Selltns
• To meet our legal obligations

Selltns does not yet process or store card or Mobile Money transaction details, and we never see your PIN. Today, when a vendor confirms an order, the customer pays the vendor directly, using the Mobile Money or bank details the vendor has added to their store, and we are not a party to that payment. We plan to add integrated payment processing in the future — if we do, this policy will be updated first to explain exactly what changes and what new information that involves.

Selltns doesn't have paid plans yet. When it does, requesting one will mean sending payment directly to Selltns and submitting a reference or note describing it — we won't collect or store your card, Mobile Money PIN, or any transaction credentials through this, you'd send the payment yourself the same way you'd send anyone else money. That reference/note would be reviewed by authorized Selltns staff to confirm the payment and approve or reject the request, and kept as a record of your plan history. This policy will be updated first when paid plans launch.

If you apply for a Verified badge, you submit your full legal name, your Ghana Card number, and a photo of the card — an optional selfie can strengthen the review. This is stored separately from the rest of your store data, in storage that isn't publicly accessible, and is reviewed only by authorized Selltns staff to confirm your identity. It's used solely for that purpose — it isn't shown to customers, other vendors, or any third party, and we don't use it for anything beyond deciding and administering your verification status.

We don't sell your information. We share it only where necessary to run Selltns, with:

• Google / Firebase — to sign vendors in securely, without us handling passwords
• Brevo — to deliver transactional emails (order updates, invites, support replies)
• Sentry — to capture technical error reports when something breaks, so we can fix it
• PostHog— on stores where it's enabled, to understand product usage in aggregate
• our hosting providers, who store and run the application and database

We may also disclose information if required by law, or to protect the rights, property, or safety of Selltns, our vendors, or the public. Some of these providers process data outside Ghana; where that happens, we rely on their own safeguards for handling personal data.

Vendor accounts use a secure, httpOnly session cookie to keep you signed in — it isn't used for tracking. Where analytics is enabled on a store, PostHog may set cookies or use local storage in your browser to distinguish visitors.

We keep account and order information for as long as the related store is active, plus a reasonable period afterward for legal, accounting, or dispute-resolution purposes. You can ask us to delete information that isn't otherwise required to be kept — see "Your rights" below.

We use industry-standard measures to protect your information, including encrypted connections (HTTPS), httpOnly session cookies, and role-based access controls that limit what each member of a store's team can see or do. No system is perfectly secure, and we can't guarantee absolute protection.

Under Ghana's Data Protection Act, 2012 (Act 843), you can ask us to confirm what personal information we hold about you, correct it if it's inaccurate, or delete it, and you can object to certain uses of it. To make a request, email privacy@selltns.com. You also have the right to lodge a complaint with Ghana's Data Protection Commission.

Selltns isn't directed at children, and we don't knowingly collect information from anyone under 18.

If we make material changes, we'll update the effective date at the top of this page. Continuing to use Selltns after a change means you accept the updated policy.

Questions about this policy or your information can be sent to privacy@selltns.com. For anything else, use our help page.